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I clicked on "Install now" but the installation doesn't start. What can I do?
To start the installation some preconditions need to be fulfilled. If the installation doesn't start, it might be one of the following issues.
- The bike remote control's internal battery might not be sufficiently charged. Please go out biking for at least 20 minutes to charge the battery or plug in a USB charger/power bank at the diagnostic socket of the LED Remote.
- The eBike battery might not be sufficiently charged. To start the installation it should have at least 10 %.
- The charger should not be plugged in during the installation, because this might cause problems.
- The eBike has to be connected to the eBike Flow App to start the installation.
- To start the installation the eBike has to be in standstill and should not be moved or ridden also during the installation.